Support Query

Complete this form to send us a support query by email.

Note: if you have Sophos protection through your company, school or university, contact your internal IT department or Help Desk for support. 

For UTM Support please use MyUTM to log a support request

If you are submitting a sample file, please use the sample submission form.

By completing the required fields in the Sample Submission or Submit Query forms, which will include some personal data, you agree that the information you provide will be used for the purposes of resolving your enquiry, for training purposes and in order for a member of our team to provide you with a customer satisfaction questionnaire. Sophos is committed to safeguarding your privacy. If you want more information on how we collect and use your personal data or how to opt out of receiving promotional communications, please read our privacy policy and cookie information page.

Step 1: Contact Details

Step 2: Query details

If you already have a case reference for this issue please enter it here
Entering your product license number or serial number will allow us to validate your details more quickly
Please provide as much information as possible including any error codes, the steps required to recreate the issue and the impact of the issue on your business